Shipping Policy

Notice: Delivery time will start after your order is dispatched from our end. It might take 7–21 working days after the dispatch date depending on the origin and destination pin codes.

We appreciate your patience in such cases. Our business days are Monday to Friday.

Note: Product color may vary depending on stock availability.

Can I Track My Order?

YES! You will receive an AWB number (within 1–2 days) once you place an order. You can track your order on our Tracking Page using the AWB number or Order ID.

If you face any issues tracking your order, you can call or WhatsApp us at +91-9561214824 or email support@kokniz.com.

Shipping Times

For most serviceable pin codes, we try to deliver within 7 days. However, unforeseen circumstances like weather, strikes, remote locations, stocking issues, or other factors may delay delivery. You will still be able to track your package via the unique tracking link shared by SMS or email after dispatch.

Unboxing Video Instructions (Mandatory)

Shipping is a crucial step in the e-commerce process, and issues may arise due to human error or third-party courier handling. To help us resolve any damage, wrong product, or missing item concerns, an unboxing video is mandatory.

Without a proper unboxing video, we cannot entertain claims for damage, defects, or wrong product delivery. This requirement is in place because courier companies demand proper proof for dispute resolution.

Unboxing Video Guidelines

• Place the camera in a stable, well-lit position.
• Show the shipping label (tracking number, your address, product details) clearly.
• Show all sides of the package before opening to prove it hasn’t been tampered with.
• Open the package on camera, keeping everything in frame.
• Inspect the product thoroughly on camera for damages or defects.
• If wrong product is received, do not break seals — keep it intact and show all sides and labels clearly on video.
• No cuts, edits, or taking items out of frame. The entire process must be in one continuous video.

Videos made after opening the box or repacking just for recording will not be accepted.

In Case of Damage or Wrong Product

Contact us via WhatsApp or email within 24 hours of delivery with the unboxing video and photos. Late claims may not be entertained.

Important Notes

• Excuses like “I was excited”, “I wasn’t available”, or “box was already opened” will not be considered valid reasons for missing videos.
• Any threats, defamatory statements, or misuse of social media may lead to legal action.

All disputes are subject to Sindhudurg, Maharashtra jurisdiction.